PLEASE READ THESE LICENCE TERMS CAREFULLY.

1. Who we are and what this agreement does

We The Calling Bear B.V. of Tulpstraat 39, 4101 GJ, Culemborg, Gelderland, Netherlands license you to use: The Calling Bear mobile application software, the data supplied with the software, (App) and any updates or supplements to it. The related online documentation (Documentation). The service you connect to via the App and the content we provide to you through it (Service). as permitted in these terms.

2. Your privacy

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Policy and it is important that you read that information. Other terms that may apply to you The following documents also form part of these terms Our Cookie Policy , which sets out information about the cookies used by the App. Additional terms for specific Services In addition the monitoring services will be governed by the terms of use and privacy policies: The calling Bears terms also apply The ways in which you can use the App and Documentation may also be controlled by the Apple Store and Playstores rules and policies. and it is important that you read that information.

3. Operating system requirements

This App requires an Apple iPhone or Android Smartphone device with a minimum of 100MB of memory and the iOs 20.0 or Android 12.0 operating system or later.

4. Support and Problems

Support: If you want to learn more about the App or have problems using it, please visit our support desk at Product Support Complaints: If you think the App or Services are faulty or misdescribed, please email our customer service team at Product Support . How we will communicate with you. If we have to contact you we will do so by email using the contact details you have provided to us.

5. How you may use the App

In return for your agreeing to comply with these terms you may: 1. Download or stream a copy of the App onto one device only for personal purposes. 2. Use any Documentation to support your use of the App. 3. Receive and use any free updates or "patches" we provide. 4. You must be 18 or over to accept these terms and buy/use the App. 5. You may not transfer the App to someone else We are giving you personally the right to use the App and the Service as set out above. You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

6. Licence Restrictions

You agree that you will not: 1. Rent, lease, sub-license, or loan the App to any person. 2. Copy, translate, merge, adapt, or modify the App or Documentation. 3. Disassemble, de-compile, or reverse engineer the App. We may need to change these terms to ensure compliance with the applicable law or best practice or to deal with additional features which we introduce. We will seek to give you at least 30 days notice of any change by sending you an in app message with details of the change or notifying you of a change when you next start the App. If you do not accept the notified changes you may continue to use the App and the Service in accordance with the existing terms but certain new features may not be available to you and there may be a degradation in the Service Update to the App and changes to the Service From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services. If someone else owns the phone or device you are using If you download or stream the App onto any phone or other device not owned by you, you must have the owners permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device. We are not responsible for other websites you link to The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

The whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms; 1. not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities: 2. is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and 3. is not used to create any software that is substantially similar in its expression to the App; 4. is kept secure; and 5. is used only for the Permitted Objective; 6. comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.

Acceptable use restrictions You must: 1. not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system; 2. not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service[, including by the submission of any material] (to the extent that such use is not licensed by these terms); 3. not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service; 4.not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and 5. not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

7. Intellectual property rights

All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us [(or our licensors)] and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms. Our responsibility for loss or damage suffered by you We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen. Our liability to you for foreseeable loss or damage shall not exceed the greater of the fees that you have paid for the year in which the loss or damage has been incurred or 1,000 Euro. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. The limit above shall not apply to death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation. When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us. We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Limitations to the App and the Services. The App and the Services are provided to help to give you and the person you are monitoring a dignified way to check-in with you. It is not a substitute for close monitoring or surveillance such as CCTV or floor sensors. Neither is it a substitute for the appropriate level of care or the emergency services . They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date. Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service. Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the appstore site and in the Documentation) meet your requirements. We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received. We may end your rights to use the App and the Services if you break these terms We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so. If we end your rights to use the App and Services: 1. You must stop all activities authorised by these terms, including your use of the App and any Services. 2. You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this. 3. We may remotely access your devices and remove the App from them and cease providing you with access to the Services. We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You need our consent to transfer your rights to someone else You may only transfer your rights or your obligations under these terms to another person if we agree in writing. No rights for third parties This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. If a court finds part of this contract illegal, the rest will continue in force Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. Even if we delay in enforcing this contract, we can still enforce it later Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. Which laws apply to this agreement and where you may bring legal proceedings

8. Limitations to the App and the Services

Calling Bear is provided for general information and dignity-monitoring purposes only. It is a way to check-in with a loved one. 1. It is NOT a substitute for close monitoring, surveillance (like CCTV), or professional care. 2. It is NOT a substitute for the emergency services. 3. We make no guarantees that the information provided by the App is 100% accurate, complete, or up to date at all times (e.g., in areas of poor mobile signal).

9. Governing Law

These terms are governed by Dutch law and you can bring legal proceedings in the Dutch courts or the courts of the country in which you live.

10. Alternative dispute resolution

If you are not happy with how we have handled a complaint, you may contact our ADR providers: RetailADR (www.retailadr.org.uk) or De Geschillencommissie (www.degeschillencommissie.nl).