Privacy Policy

This Privacy Notice explains how The Calling Bear Company (“Company”, “we”, “our”, “us”) collects, uses, stores and protects your personal data when you: Visit our website Calling Bear (“Website”)

Download, access or use The Calling Bear mobile application (“App”) Communicate with us or otherwise interact with our services For the purposes of data protection law, we are the data controller of your personal data.

Contact Details

The Calling Bear Company

Email: info@callingbear.com Data Protection Officer (DPO): Jack Manzoor

1. Data we collect

We collect personal data directly from you, automatically through your use of the Website and App, and from third parties where relevant. We may collect the following categories of personal data: 1. Identity Data First name, last name, username, title, date of birth. 2. Contact Data Email address, telephone number, postal address. 3. Profile Data Account details, preferences, interests, login credentials, user settings. 4. Transaction Data Details of purchases, subscriptions, payment confirmations and related billing information (note: payment card details are processed by secure third-party payment providers). 5. Device Data Device type, operating system, browser type, IP address, unique device identifiers. 6. Content Data Content you upload, submit, post or share within the App, including text, images, audio or other materials. 7. Usage Data Information about how you use our Website and App, including pages visited, features used, and time spent. 8. Security Data Login activity, authentication data, fraud prevention and security monitoring information. 9. Cookies Data Information collected via cookies and similar tracking technologies. See Section 12 below. 10. Marketing & Communications Data Your preferences for receiving marketing communications and your communication history with us. 11. Location Data General location derived from IP address, and precise location data where you have given consent. 12. Connected Data Information obtained when you link third-party accounts or services to the App. 13. Social Media Data Information shared when you interact with us via social media platforms. 14. Feedback Data Survey responses, reviews, customer service interactions. 15. Personalisation Data Information used to tailor content, recommendations and features. 16. Competition Data Information submitted when you enter competitions or promotions. We do not knowingly collect personal data from children under 13 (or the applicable minimum age in your jurisdiction) without appropriate consent.

2. How We Collect Your Data

We collect personal data through: 1. Direct interactions (creating an account, contacting us, entering competitions) 2. Automated technologies (cookies, analytics tools, server logs) 3. Third-party services (payment providers, analytics providers, social media platforms) 4. Connected services where you choose to link external accounts

3. How We Use Your Personal Data

We process your personal data for the following purposes: 1. To Provide Our Services 1.1. Create and manage your account 1.2. Deliver App functionality 1.3. Process transactions and subscriptions 1.4.Provide customer support Legal basis: Performance of a contract. 2. To Personalise Your Experience 2.1. Tailor content and recommendations 2.2 Improve user experience Legal basis: Legitimate interests and/or consent. 3. To Communicate With You 3.1. Service updates 3.2. Respond to enquiries 3.3. Marketing communications (where permitted) Legal basis: Contract, legitimate interests, or consent. 4. To Improve and Develop Our Services 4.1. Analytics and performance monitoring 4.2. Product development Legal basis: Legitimate interests. 5. For Security and Compliance 5.1. Fraud prevention 5.2. Platform security 5.3. Legal compliance Legal basis: Legal obligation and legitimate interests.

4. Marketing Communications

You will receive marketing communications only if: 1. You have requested information from us; or 2. You have opted in to receive marketing; or 3. We are permitted to contact you under applicable law. You can unsubscribe at any time by: 1. Clicking the unsubscribe link in emails 2. Adjusting preferences in your App settings 3. Contacting us at info@callingbear.com

5. Sharing Your Personal Data

We may share your personal data with: 1. Group companies 2. Trusted third-party service providers (e.g., hosting, analytics, payment processors) 3. Professional advisers (lawyers, auditors, insurers) 4. Regulators and public authorities where legally required 5. Business partners in the event of a merger, acquisition or sale All third parties are required to respect the security of your personal data and process it lawfully.

6. International Transfers

Your personal data may be transferred outside the UK or European Economic Area (EEA). Where we transfer personal data internationally, we ensure appropriate safeguards are in place, including: 1. UK International Data Transfer Agreements (IDTAs) 2. Standard Contractual Clauses (SCCs) 3. Transfers to countries deemed to provide adequate protection

7. Data Retention

We retain personal data only for as long as necessary to: 1. Provide services 2. Fulfil legal and regulatory obligations 3. Resolve disputes 4. Enforce agreements Retention periods vary depending on the type of data and legal requirements.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against: 1. Unauthorised access 2. Loss 3. Misuse 4. Alteration 5. Disclosure These measures include encryption, secure servers, access controls, and monitoring systems

9. Your Data Protection Rights

Under UK GDPR and EU GDPR, you have the right to: 1. Access your personal data 2. Request correction of inaccurate data 3. Request erasure of your data 4. Object to processing 5. Request restriction of processing 6. Request data portability 7. Withdraw consent at any time (where processing is based on consent) You can exercise your rights by contacting us at info@callingbear.com. You may also lodge a complaint with: UK Information Commissioner’s Office (ICO) Website: https://www.ico.org.uk If you are located in the EU, you may contact your local data protection authority.

10. Automated Decision-Making

We may use automated processing to personalise content and recommendations. We do not make decisions that produce legal or similarly significant effects solely by automated means without appropriate safeguards.

11. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to: 1. Enable core functionality 2. Analyse traffic 3. Improve performance 4. Personalise content 5. Support marketing efforts You can manage cookie preferences via your browser settings or through our cookie consent tool. For more information, see our separate Cookies Policy .

12. Third-Party Links

Our Website or App may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

13. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Updates will be posted on this page and, where appropriate, notified to you via email or App notification.